Deposit: This means to transfer assets from other platforms to KuCoin, as the receiving side--this transaction is a deposit to KuCoin while it is a withdraw for the sending platform. We at present support deposit funds to
account straight( Click
to know each account'southward function). You can click
to enter the KuCoin deposit page.
Part 1. How to Deposit Coins into KuCoin?
Part ii. Deposit Did Not Arrive at KuCoin
Part 3. Deposited to the Wrong Address
Role ane. How to Deposit Coins into KuCoin
Note: Before yous eolith any coin, please make sure to actuate the relevant deposit address and make certain to check whether the eolith function stays open for this token.
ane. On the Spider web:
one.one In the upper right corner of the website, find
"Main account (Deposit&Withdraw)"
from the drib-downwards list.
on the left side, select the money and the account you lot want to eolith from the drop-down list or search for the coin's proper name directly and select it.
But copy your deposit address and paste information technology into the withdrawal platform, so you can eolith coins to KuCoin's relevant business relationship.
2. On the APP:
2.ane Notice the
cavalcade and click
to enter the deposit interface.
Select the coin you lot desire to deposit from the listing or search for the coin's proper noun straight and select it.
Delight select the account you want to deposit. So copy your deposit accost and paste it into the withdrawal platform, and so you lot can deposit coins to KuCoin.
1. If the coin you deposit has the Memo/Tag/Payment ID/Message, please be sure to enter it correctly, otherwise the coins won't make it in your account. At that place will be no deposit fee and min/max deposit amount limitation.
2. Please make sure to deposit tokens via the chain we support, some tokens are only supported with the ERC20 chain but some are supported with mainnet concatenation or BEP20 concatenation. If you're uncertain which chain information technology is, make sure to confirm information technology with KuCoin admins or customer support first.
three. For ERC20 tokens, each token has its unique contract ID which you tin can cheque from https://etherscan.io/, delight brand sure the token's contract ID you deposit is the same as KuCoin supported 1.
Part 2. Deposit Did Not Make it at KuCoin
**Please confirm that the recipient'southward address belongs to KuCoin and the address is correct. If you have input the incorrect address or transferred a token that isn't listed on KuCoin, your funds won't arrive and KuCoin cannot recover them.**
1. There is no tape in the blockchain or TXID (transaction ID):
It is recommended that you contact the sending platform. It is possible that your transfer was unsuccessful. If your transfer is successful, in that location will be a TXID (transaction id).
ii. There are records in the blockchain, but the number of confirmations is insufficient.
Eolith transactions are automatic, but the transfer volition need to be confirmed by the blockchain. Your funds will be automatically deposited to your account subsequently sufficient confirmations. Please exist patient and await for the required number of confirmations.
Delight check the confirmations of your eolith via the post-obit sites:
BTC blockchain: http://blockchain.info/
ETH blockchain: https://etherscan.io/
NEO blockchain: https://neotracker.io/
LTC blockchain: https://chainz.cryptoid.info/ltc/
3. The transfer has been confirmed but still hasn't arrived.
If you lot take received enough confirmations for your transaction, please try checking your account again in 2-3 hours. Sometimes, there is a delay in the time needed for our system to record your deposit.
If yous still oasis't received your deposit after 3 hours, please contact our
and provide the post-obit info:
- The recipient's address and TXID (transaction ID)
- The type(s) and amount(southward) of money(southward)
- Your Email address on KuCoin.
If you deposit ERC20 tokens or NEP-5 tokens to KuCoin with another ERC20 or NEP-five token'due south accost directly, your deposit volition non make it. Please be sure to apply for the corresponding wallet accost of the token under "Assets-Overview-Deposit". Afterwards the awarding is successful, your assets will be credited inside 1-ii hours.
Function 3. Deposited to the Incorrect Address
If you take made a eolith to a wrong address, there are several
circumstances that may occur
i. Your deposit address shares the same address with other certain tokens:
On KuCoin, if the tokens are adult based on the same network, the tokens’ eolith addresses shall exist the same. For example, tokens are developed based on the ERC20 network like KCS-AMPL-BNS-ETH, or tokens are developed based on the NEP5 network: NEO-GAS. Our system will automatically place the tokens, so your currency will not be lost, simply please exist sure to apply for and generate the corresponding tokens wallet address by inbound the corresponding token deposit interface earlier the eolith. Otherwise, your deposit may not be credited. If you apply for a wallet address under the respective tokens later the deposit, your deposit volition arrive in 1-two hours after you utilise for the accost.
2. The eolith address is different from the token’s address:
If your deposit accost does non match the wallet address of the token, KuCoin may not be able to help y'all recover your assets. Please check your deposit address advisedly before depositing.
If you deposit BTC to the Omni USDT wallet address or eolith Omni USDT to the BTC wallet accost, we can try to retrieve it for you. The procedure takes time and gamble, and then we need to accuse a certain fee to fix information technology. The process can take 1-2 weeks. Please contact our
online client service
and provide the following information:
- The type and amount of the coin:
- Incorrect deposit address (please point what money it belongs to):
- The correct deposit address and the screenshot of the address:
- The transaction hash (TxID ):