How To Get Money On

A withdrawal from the App is a transaction of transferring crypto from the environment to an external address (ordinarily a wallet or an substitution). As all blockchain transactions – and contrary to sending crypto to another App user – come with a fee.

You can discover the relevant withdrawal fee in the Fees & Limits department of the Settings in your App.

Automated Withdrawals

All Users’ deposits are held in cold storage, for security reasons, however, withdrawal requests – for all cryptos – are automated.

In nigh cases, withdrawals are almost instant and normally should take no longer than 2-3 hours to be processed.

Annotation: Withdrawals volition be sent from an address that differs from your crypto’south deposit address.


2FA will be required for both addresses whitelisting and initiating crypto withdrawals.

To safeguard your funds, you are recommended to enable the 24-hour withdrawal lock, which protects your account by disabling withdrawals for 24 hours to addresses that accept been newly whitelisted.

Please note that y’all will not be eligible for the Account Protection Plan (if applicable) while this feature is disabled.

To enable the 24-hour Withdrawal Lock:

1. Open the App and go to “Settings”

ii. Click “24-hour Withdrawal Lock” under the “Security” tab

3. Toggle on the 24-Hour Withdrawal Lock

To disable the 24-hour Withdrawal Lock:

1. Open up the App and go to “Settings”

two. Click “24-hour Withdrawal Lock” under the “Security” tab

iii. Toggle off the 24-Hour Withdrawal Lock

4. Click “I want to disable” to ostend your decision

v. Enter your passcode or confirm using a biometric ID.

Important: Disabling the Lock volition have effect in 24 hours.

Address whitelisting

To increase the security of your funds, we are requiring withdrawal address whitelisting every time you want to ship crypto to a new accost.

*Please notation there will be a 24-hour withdrawal lock on the newly added withdrawal address if the feature is enabled.

*Delight be advised that when the network you lot are using for withdrawing or the token is dissimilar, whitelisting is mandatory.

To whitelist a withdrawal address:

  1. Open the App and get to “Accounts”

  2. Open your Crypto Wallet

  3. Tap the
    push button > “Withdraw” > “External Wallet

  4. Click on the “+ Add Wallet Address” button to add a new withdrawal address. If you already have 1 or more added, click the “+” in the upper correct corner and tap “Wallet Address” to see the pick appear.

  5. Select the cryptocurrency you lot wish to withdraw and the network you wish to utilize

  6. Blazon, paste or scan the withdrawal accost (tap the blue QR code icon to scan the accost)

  7. Give your wallet a proper name and hit
    Go along

  8. Enter the mobile verification code

  9. Yous’ll exist prompted to enter the 6-digit verification code generated by your authenticator app

  10. Enter the 2FA authentication code generated by your authenticator app

  11. Echo the previous steps to save a whitelisted list of your withdrawal addresses

When entering the withdrawal address, call back to remove any whitespace before or later on the string of characters, or any other text that is not a office of the address (sometimes when you browse a QR lawmaking, information technology will add something like “ethereum:” if you try saving it, you will get an mistake message “Invalid Address”).

Delight encounter other sections for common bug associated with specific cryptos.

To make a withdrawal:

  1. Open up the App and become to “Accounts”

  2. Open up your Crypto Wallet

  3. Press the “Transfer” button

  4. Press “Withdrawal”

  5. Select “External wallet”

  6. Locate and select the whitelisted wallet accost.

  7. Enter your passcode or confirm using biometric ID.

  8. Enter the 2FA authentication code generated past your authenticator app.

  9. Enter the mobile verification code.

  10. Enter the amount and press “Withdraw”

  11. Look for the withdrawal to be processed.

How To Locate the Transaction ID (TxHash/TxID)?

Withdrawal request confirmation

One time your withdrawal accost is confirmed, you will receive a withdrawal request confirmation email – that means nosotros take acknowledged receiving your asking and will process it equally before long as we tin can (usually no subsequently than on the following business mean solar day). Y’all will receive a separate notification, once the request is candy.


If you receive an email for an action you did non request (address whitelisting or crypto withdrawal), please contact our Back up immediately (for speed, use the in-app conversation, if possible – y’all can detect it in the Settings, department: Contact Support). Our Staff will assist y’all to disable crypto transactions (if necessary), try to cease the withdrawal asking, and change the passcode (we will demand to verify your identity to practise that).

As it is possible that your account has been compromised, you may want to change your login e-mail at the same fourth dimension (click on Profile, so tap the electronic mail address). You will need to take admission to your current email accost to complete this action.


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