How To Transfer Crypto From Crypto.com To Cold Wallet

A withdrawal from the Crypto.com App is a transaction of transferring crypto from the Crypto.com surround to an external address (usually a wallet or an exchange). As all blockchain transactions – and opposite to sending crypto to some other Crypto.com App user – come with a fee.

You tin discover the relevant withdrawal fee in the Fees & Limits section of the Settings in your Crypto.com App.

Automated Withdrawals

All Users’ deposits are held in cold storage, for security reasons, yet, withdrawal requests – for all cryptos – are automated.

In most cases, withdrawals are almost instant and ordinarily should take no longer than 2-3 hours to be processed.

Note: Withdrawals volition be sent from an address that differs from your crypto’southward eolith accost.

Security

2FA volition be required for both addresses whitelisting and initiating crypto withdrawals.

To safeguard your funds, you are recommended to enable the 24-hour withdrawal lock, which protects your account by disabling withdrawals for 24 hours to addresses that have been newly whitelisted.

Delight notation that you will not be eligible for the Account Protection Programme (if applicative) while this feature is disabled.

To enable the 24-hour Withdrawal Lock:

i. Open the Crypto.com App and go to “Settings”

2. Click “24-60 minutes Withdrawal Lock” nether the “Security” tab

3. Toggle on the 24-Hour Withdrawal Lock

To disable the 24-hour Withdrawal Lock:

1. Open the Crypto.com App and go to “Settings”

2. Click “24-hr Withdrawal Lock” under the “Security” tab

3. Toggle off the 24-Hour Withdrawal Lock

4. Click “I want to disable” to confirm your decision

5. Enter your passcode or confirm using a biometric ID.

Of import: Disabling the Lock will take effect in 24 hours.

Address whitelisting

To increment the security of your funds, we are requiring withdrawal accost whitelisting every fourth dimension y’all desire to send crypto to a new address.

*Please note there will be a 24-hour withdrawal lock on the newly added withdrawal address if the feature is enabled.

*Delight be advised that when the network yous are using for withdrawing or the token is dissimilar, whitelisting is mandatory.

To whitelist a withdrawal address:

1. Open the Crypto.com App and go to “Accounts”

2. Open up your Crypto Wallet

3. Tap the
   TRANSFER
   push button > “Withdraw” > “External Wallet”

   

4. Click on the “+ Add Wallet Address” push button to add together a new withdrawal address. If you already have 1 or more added, click the “+” in the upper correct corner and tap “Wallet Address” to come across the option appear.

5. Select the cryptocurrency you wish to withdraw and the network you wish to apply

6. Type, paste or scan the withdrawal address (tap the bluish QR lawmaking icon to scan the address)

7. Give your wallet a name and hit
   CONTINUE

8. Enter the mobile verification code

9. Y’all’ll be prompted to enter the 6-digit verification code generated by your authenticator app

10. Enter the 2FA authentication code generated by your authenticator app

11. Repeat the previous steps to save a whitelisted list of your withdrawal addresses

When entering the withdrawal address, remember to remove any whitespace before or later the string of characters, or any other text that is not a part of the accost (sometimes when you scan a QR lawmaking, it will add something like “ethereum:” if yous try saving it, you will get an mistake message “Invalid Address”).

Please see other sections for common issues associated with specific cryptos.

To make a withdrawal:

1. Open the Crypto.com App and go to “Accounts”

2. Open your Crypto Wallet

3. Printing the “Transfer” push button

4. Press “Withdrawal”

   

5. Select “External wallet”

6. Locate and select the whitelisted wallet address.

7. Enter your passcode or confirm using biometric ID.

8. Enter the 2FA authentication code generated past your authenticator app.

9. Enter the mobile verification lawmaking.

10. Enter the amount and press “Withdraw”

11. Wait for the withdrawal to exist processed.

How To Locate the Transaction ID (TxHash/TxID)?

Withdrawal asking confirmation

One time your withdrawal address is confirmed, you volition receive a withdrawal request confirmation email – that ways we have acknowledged receiving your asking and will process it as shortly every bit we can (usually no later than on the following business twenty-four hours). You lot will receive a dissever notification, one time the asking is candy.

Alert

If you receive an e-mail for an action yous did non request (accost whitelisting or crypto withdrawal), please contact our Support immediately (for speed, use the in-app chat, if possible – you can find it in the Settings, department: Contact Support). Our Staff volition assist you to disable crypto transactions (if necessary), attempt to stop the withdrawal request, and modify the passcode (nosotros volition demand to verify your identity to exercise that).

As it is possible that your business relationship has been compromised, you may want to change your Crypto.com login email at the same time (click on Profile, then tap the email accost). Yous volition need to accept access to your electric current email address to consummate this action.