How To Withdraw Money From Crypto App

A withdrawal from the Crypto.com App is a transaction of transferring crypto from the Crypto.com surroundings to an external address (normally a wallet or an exchange). As all blockchain transactions – and contrary to sending crypto to another Crypto.com App user – come with a fee.

You can notice the relevant withdrawal fee in the Fees & Limits section of the Settings in your Crypto.com App.

Automated Withdrawals

All Users’ deposits are held in cold storage, for security reasons, nonetheless, withdrawal requests – for all cryptos – are automated.

In most cases, withdrawals are almost instant and normally should take no longer than ii-3 hours to exist processed.

Note: Withdrawals will be sent from an address that differs from your crypto’s deposit address.

Security

2FA will be required for both addresses whitelisting and initiating crypto withdrawals.

To safeguard your funds, yous are recommended to enable the 24-hour withdrawal lock, which protects your account by disabling withdrawals for 24 hours to addresses that accept been newly whitelisted.

Delight notation that you volition not be eligible for the Account Protection Program (if applicable) while this feature is disabled.

To enable the 24-hr Withdrawal Lock:

1. Open up the Crypto.com App and get to “Settings”

2. Click “24-hour Withdrawal Lock” under the “Security” tab

iii. Toggle on the 24-Hour Withdrawal Lock

To disable the 24-hour Withdrawal Lock:

1. Open the Crypto.com App and get to “Settings”

two. Click “24-hour Withdrawal Lock” nether the “Security” tab

3. Toggle off the 24-Hour Withdrawal Lock

4. Click “I desire to disable” to confirm your decision

5. Enter your passcode or ostend using a biometric ID.

Of import: Disabling the Lock will take consequence in 24 hours.

Address whitelisting

To increase the security of your funds, we are requiring withdrawal accost whitelisting every time you want to send crypto to a new address.

*Please note there will be a 24-hour withdrawal lock on the newly added withdrawal address if the feature is enabled.

*Please be brash that when the network you are using for withdrawing or the token is dissimilar, whitelisting is mandatory.

To whitelist a withdrawal address:

1. Open up the Crypto.com App and get to “Accounts”

2. Open your Crypto Wallet

3. Tap the
   TRANSFER
   button > “Withdraw” > “External Wallet”

   

4. Click on the “+ Add together Wallet Address” push to add together a new withdrawal address. If you lot already have ane or more added, click the “+” in the upper right corner and tap “Wallet Address” to see the option appear.

5. Select the cryptocurrency you wish to withdraw and the network you wish to utilise

6. Type, paste or scan the withdrawal address (tap the blue QR lawmaking icon to scan the address)

7. Requite your wallet a name and hit
   Keep

8. Enter the mobile verification lawmaking

9. You’ll be prompted to enter the 6-digit verification code generated past your authenticator app

10. Enter the 2FA hallmark code generated past your authenticator app

11. Echo the previous steps to save a whitelisted list of your withdrawal addresses

When entering the withdrawal address, remember to remove whatever whitespace before or later the cord of characters, or any other text that is not a part of the address (sometimes when you lot scan a QR code, it volition add something like “ethereum:” if yous try saving information technology, you lot will get an mistake message “Invalid Accost”).

Please encounter other sections for mutual issues associated with specific cryptos.

To make a withdrawal:

1. Open the Crypto.com App and go to “Accounts”

2. Open your Crypto Wallet

3. Press the “Transfer” button

4. Press “Withdrawal”

   

5. Select “External wallet”

6. Locate and select the whitelisted wallet address.

7. Enter your passcode or ostend using biometric ID.

8. Enter the 2FA authentication code generated by your authenticator app.

9. Enter the mobile verification code.

10. Enter the amount and press “Withdraw”

11. Expect for the withdrawal to be candy.

How To Locate the Transaction ID (TxHash/TxID)?

Withdrawal request confirmation

Once your withdrawal address is confirmed, you lot will receive a withdrawal request confirmation email – that means we have acknowledged receiving your request and will process it as soon every bit we can (usually no after than on the following business mean solar day). You will receive a carve up notification, once the request is processed.

Warning

If you receive an email for an activity y’all did not request (address whitelisting or crypto withdrawal), delight contact our Support immediately (for speed, use the in-app chat, if possible – you can detect information technology in the Settings, section: Contact Support). Our Staff will help y’all to disable crypto transactions (if necessary), attempt to stop the withdrawal request, and modify the passcode (we will need to verify your identity to do that).

Equally it is possible that your account has been compromised, yous may desire to alter your Crypto.com login email at the same time (click on Profile, so tap the email address). You volition need to have access to your current e-mail address to complete this activeness.